![]() Shame, because the promise of being truly wireless was awfully appealing, but the hardware just doesn’t make the cut. So net: looks like I’m using Astros for ever and these guys go in the trash. I'm very sorry for any inconvenience, but we don't offer paid repair service. (I responded that the process I detailed in my email is the reset process, and asked if there was any way to get them repaired out of warrantee) If you have additional questions about our warranty and return policies, please refer to the following URL: Unfortunately, since your product was originally purchased more than one year ago it is no longer covered under the manufacturer's warranty. If the same trouble still continues, then the product will need to be replaced. If you haven't done so already, please try the steps from this article: It may help to put the product in its special "bootloader mode" to jumpstart the update/reset process. Thank you for reaching out to us, and we're sorry to hear of the trouble. After having so many issues with these connecting initially, now this, I'm pretty sure they're destined for the garbage, but figured I'd ask here just in case.įor posterity, here’s the response from Turtle Beach: I've had these since late 2017 but basically never used them.
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